I joined Bournemouth Water in 2012 as Key Account Manager. My role within the Key Accounts team involves looking after our larger non-household customers, ensuring that we provide the best possible service and acting as their single point of contact.
My career has included managing call centres in the banking and insurance sectors, working in property development and running my own café/food store. This has given me an appreciation of our business customers’ needs and the importance of outstanding customer service.
I have two school-aged daughters, so any other spare time is spent travelling and watching sports.
I’m the National Accounts Manager, I have worked within the team for the past four years helping a large number of customers reduce their water and wastewater costs.
My aim is to give you the best possible service and advice whilst reducing your costs, whether this is from helping with leakage or advising on water efficiency.
I’m part of the Business Solutions Team, and come from a media and publishing background. My role takes me across the South Coast, meeting face-to-face with existing and potential customers, which I really enjoy.
I discuss our portfolio of services, which gives me the opportunity to help our customers and discuss value added services and solutions that will help their businesses run as efficiently as possible.
Socially, I enjoy spending time with my family. As a busy mum of two boys, I spend a lot of time with at home, and on the weekends I’m generally on the side lines watching the boys play football or rugby.
I’m one of the Key Accounts Manager for the South West area. My role is to provide tailored business advice on how to save water and money.
This can be by helping you to find alternative water sources or enabling you to make your business more water efficient through processes or practices.
My goal is to help you get the best value for money, resolving any issues you may have as soon as possible, and developing a long-term relationship with your business.
With a history in hotel management, retail management and call centres, I then came to work for Bournemouth Water.
I coordinate the Business Solutions Managers, booking appointments, researching information on clients for them to take with them and generally helping out in the office.
Outside of the office, I like pina coladas, getting caught in the rain and having songs stuck in my head.
I’m a part of the Business Solutions team and I have a background within the wastewater industry. I have knowledge of off-mains drainage systems, sewage treatment plants, pumping stations, rainwater harvesting, attenuation tanks and sustainable urban drainage systems. I also have extensive knowledge of the waste and recycling industry.
Socially I enjoy year-round cold-water swimming, the gym and distance walking. I’ve played many sports, including football and rugby, finishing my career at Trowbridge rugby club. A qualified RFC coach, I’ve coached many youth teams at Bath RFC.