What is “Open Water”?

From April 2017, around 1.2 million business customers (businesses, charities and public sector agencies) in England will be able to choose who supplies their water and wastewater retail services. Retail services include things like water meter reading and customer services.

For more information, please take a look at our water industry competition page, or visit www.open-water.org.uk

What do I do if I spot a leak at my premises?

If you detect a leak, please call your water provider as soon as possible.

South West Water: 0344 346 2020

How can I reduce my water bill?

There are many different ways you can reduce your water bill. One of the most obvious is to be more water efficient – the less water you use, the cheaper your bill will be. You can find out more about being water efficient here.

If you feel your bill has suddenly increased by a large amount, contact us immediately because you may have a leak. We’ll investigate the situation, track your water usage to confirm if indeed you do have a leak, then assist in getting it fixed.

How can I pay my bill?

You can pay your bill by logging into the MyAccount section of the website or through one of the methods on the reverse of your bill. If you have any problems, please call our customer service team on 0344 406 8053, who will gladly help you.

What is a “trade effluent consent”?

This is a legally binding document that’s specific to the customer, premises or process from where the effluent is discharged. The consent controls or limits the discharge. You can find out more information here or, if you need to change or cancel an existing consent, contact us.