Water retailer Pennon Water Services has been named as a national finalist in the Chamber Business Awards.
Picture caption: L-R Ryan Hirst (Billing Supervisor) Jess Hill (Retail Service Centre Supervisor, Gareth Evans (Retail Service Centre Manager), Jasmin Jones (Retail Service Centre Supervisor) and Lewis Orr (Retail Service Centre Supervisor)
The firm, which trades regionally as South West Water Business, has already won the southern regional Workplace Wellbeing Award and now goes forward to compete against five other organisations from across the UK in the national final.
Since 2017, Pennon Water Services has provided water and waste water services to businesses, charities and public sector organisations. PWS helps companies to save money and water by understanding their water usage better, identifying leaks, simplifying billing and advising them on how to use water more efficiently.
The company’s award entry focused on the way that it has put staff support, development and communication at the heart of its business. This has created a company culture of innovation and improvement which has resulted in higher than average levels of staff retention and a customer satisfaction rating of 96 per cent for staff service and 95 per cent for staff knowledge.
Earlier this year, PWS was also a finalist in the Culture Change Champion category in the Utility Week Stars Awards, which recognise the best performers in the utility sector.
“To be shortlisted for another national award is great news for our team. It’s a reflection of their hard work and determination to create an innovative and open culture where all staff are developed to fulfil their potential. We believe that by making sure our team are motivated and supported, our customers will benefit from the best possible service and the business will continually improve. This is something that sets us apart from our competitors,” said PWS director Richard Stanbrook.
The awards ceremony, which is organised by the British Chambers of Commerce, will be held in London on November 29.