From 1st April 2020 new wholesale and retail rates came into effect for businesses. Prior to this OFWAT made some changes to the retail exit code which sets out the rules and guidelines retailers need to refer to when setting retail prices. One of the changes amended customer group bandings. Previously different rules applied to businesses using between 0 and 5 megalitres a year, between 5 and 50 megalitres a year and over 50 megalitres a year with some instances of customers charged between 0 and 50 megalitres.

From 1st April bandings have changed to between 0 and 0.5 megalitres a year, between 0.5 and 50 megalitres a year and over 50 megalitres a year. As a consequence businesses may have moved from one grouping to another. The bulk of any business customer bill (circa 95%) still relates to wholesale charges, covering the provision of water and sewerage services. Consumption banding has been allocated based on previous consumption, but if you believe that this is not representative of future consumption or you are seeing rises in your bills please contact us via 0330 159 2574 and we will review your individual situation to see how we can help. 

We have a range of Service Plans that will help your business save water and money – however until you choose to make any changes your terms and conditions with us will remain the same as they were – details of which can be found in our 2020/21 Charges Scheme. Please note, this applies to ‘transferred customers’ and ‘eligible exit area customers’.

 

ALL OF OUR SERVICE PLANS INCLUDE AS STANDARD:

  • Online
    Accounts
  • Business
    Line Team
  • Self-service
    Water Efficiency
  • Paper Billing

Standard Measured Service Package

 
Fixed £122.52 per annum
Water £1.9718 per m3
Waste £3.4303 per m3

Standard Plus 1


Fixed £154.76 per annum
Water £1.9952 per m3
Waste £3.4986 per m3

Standard Plus 2


Fixed £641.38 per annum
Water £1.9982 per m3
Waste £3.5061 per m3

Standard Plus 3


Fixed £667.77 per annum
Water £1.9980 per m3
Waste £3.4978 per m3
Online Accounts
Customer Service Centre
Self-service Water Efficiency
Paper Billing
Bi-annual Meter Readings    
Monthly Meter Readings    
Quarterly Billing    
Monthly Billing    
Dedicated Account Manager    
* Please note these charges are based on a 15mm meter, with your property having surface water drainage and you usage is less than 500m3 per year. For all other charges,
Click here.

CONSIDERING A DIFFERENT PLAN?

If you’d like to know more about how we can help your business save water and money, simply give us a call or fill out the easy online form and we’ll contact you to discuss your requirements.

Call Us On 0344 406 8053 Make An Enquiry